Last updated: 21 September 2026
Purchases are handled by Paddle
Abyss Player Pro is sold through Paddle.com, our authorized reseller and Merchant of Record. Paddle is the merchant of record for your purchase and handles billing and refunds on our behalf.
Our refund policy
We want you to be happy with Abyss Player Pro. If it doesn't work for you, contact us via the Support form within 14 days of purchase (or, for the annual plan, within 14 days of a renewal charge) and we'll issue a full refund for that payment — no complicated conditions. Tell us what went wrong; we'll also try to help fix it first if it's something we can sort out quickly.
EU consumers — statutory right of withdrawal
If you're a consumer in the EU, you generally have a 14-day right to withdraw from an online purchase of digital content. Because Abyss Player Pro unlocks immediately on activation, Paddle's checkout may ask you to confirm you want immediate access and understand this can affect your withdrawal right for that digital content, in line with EU consumer-protection law. This doesn't reduce the promise above — we still offer a straightforward 14-day money-back guarantee regardless.
Annual subscription — cancelling future renewals
The annual plan (€9.99/year) renews automatically at the end of each 12-month period until you cancel. To stop future renewals:
- Use the purchase-management link in your Paddle order confirmation / receipt email, or
- Ask us via the Support form and we'll cancel it for you.
Cancelling stops the next renewal charge — it doesn't refund the period you're currently in (that's covered by the 14-day window above instead). Once a subscription lapses, the app requires a new key to keep using Pro features; your data and settings on the device aren't affected.
How to request a refund
- Use our Support form, or
- Contact Paddle support directly — your order confirmation email from Paddle includes a link to manage your purchase.
Refunds are returned to your original payment method and are typically processed within a few business days by Paddle.
Exceptions
We reserve the right to decline a refund in cases of clear abuse — for example repeated purchase-and-refund cycles, fraud, or a chargeback already filed with your bank or card issuer.